Terms of service

The service

TrinitySim provides World of Warcraft character simulations and related tools through its own engine. Some features may rely on external services such as Discord or the Battle.net API.

Open beta and results

TrinitySim is in open beta. Features, limits, availability and results may change or be interrupted. Results are estimates from a model and may differ from real performance, other simulators or future versions of the game. Results marked “Beta” have not completed our validation criteria.

Do not use a simulation as the only basis for important decisions inside or outside the game. The service is provided “as is” and “as available” to the extent permitted by law.

Account and age

Provide accurate information and protect your credentials. You are responsible for activity on your account. TrinitySim is not directed to children under 13. If you are a minor under the law where you live, use it with permission from a parent or legal guardian.

Acceptable use

• Do not attack, overload or probe the service; do not bypass usage limits or access controls.
• Do not automate mass requests or scrape data except through features we provide.
• Do not submit data you have no right to share, unlawful or abusive content, or content that violates another person's rights.
• Do not resell results or present them as official Blizzard data.
• Do not impersonate another person or try to access another person's account.

Memberships and payments

Explorer is free. Vanguard and Ascendant are paid memberships. While the membership page says they cannot be purchased yet, TrinitySim does not sell subscriptions or charge payments: those levels are only assigned by TrinitySim at no charge and may have an end date or change.

• When the membership page offers them for purchase, they are a monthly subscription in US dollars (USD) at the price shown before you confirm payment. The subscription renews automatically every month until you cancel it.
• Stripe processes the payment. You enter your card details with Stripe and they never reach TrinitySim.
• You can cancel at any time from your account under “Manage membership”, which opens Stripe's billing portal. Cancelling stops the next renewal: you keep access until the end of the period already paid, and we do not give partial refunds for the unused part of a period.
• You can also change plan from the membership page. Upgrading from Vanguard to Ascendant applies at once and charges the prorated difference for the rest of the current period. Downgrading from Ascendant to Vanguard applies at once and credits the unused time to your next invoices; that credit is not paid out as a refund. Downgrading to Explorer works like a cancellation: you keep your plan until the end of the paid period and can choose to keep it until then.
• If you believe a charge is a mistake or want to request a refund, email support@trinitysim.com from your account's email address within 14 days of the charge. We review each request individually; if we approve a refund, it goes back to the original payment method through Stripe. This does not limit any consumer rights you have under applicable law.
• If we change the price or terms of the subscription, we will publish the change before it applies to your next renewal.

Do not send card or payment details to TrinitySim by email, Discord or any other channel.

Content you submit

You keep whatever rights you have in profiles, data and feedback you submit. You allow us to process them as needed to provide, maintain and protect the service, as described in the privacy policy. Do not submit content you are not allowed to share.

Intellectual property and Blizzard

TrinitySim is not affiliated with Blizzard Entertainment; World of Warcraft is a trademark of Blizzard.

Game names, items and images belong to their owners. Using TrinitySim does not transfer rights in its software, design or text; the applicable rights holders retain their rights.

Third-party services

Discord sign-in, the Discord bot and Battle.net lookups depend on services outside TrinitySim. Their availability and terms are also governed by those providers' rules.

Availability and suspension

You may stop using TrinitySim at any time and request deletion of your data under the privacy policy. We may limit, suspend or end access when needed to protect the service, respond to a breach or stop operating a feature. We will give notice when reasonable and lawful.

Warranties and liability

To the extent permitted by law, we do not warrant that the service will be uninterrupted, error-free or fit for a particular purpose. Nothing in these terms excludes warranties, liability or rights that the law does not allow us to exclude or limit.

To the extent permitted by law, Aventide LLC is not liable for indirect damages or decisions you make based on a simulation. Nothing here limits mandatory consumer protections that apply to you.

Governing law, changes and contact

These terms are governed by the laws of the State of Florida, United States. This does not limit mandatory consumer protections that apply to you under applicable law.

We may update these terms; the date above shows the current version and significant changes will be announced in the service when appropriate.

Nothing in these terms limits mandatory protections that apply to you. Contact: support@trinitysim.com.